Services

Data Tracking & Reporting
Labor is the largest operating cost for healthcare organizations. Cambridge Quality Care understands that proper scheduling improves patient and resident care as well as the bottom line. We utilize state-of-the-art scheduling tools and employ a staff of analysts devoted to on-budget performance.

Time & Attendance Management
Data collection begins with biometric time clock terminals located in our clients’ facilities. These devices eliminate time fraud, expand departmental cost allocation options and streamline time consuming reconciliations and audits. In addition, they allow employees to access a configurable menu of self-service options such as vacation requests. The kiosk interface is easy to learn and easy to use. Employee attendance is tracked in real-time, so there are no mysteries regarding staffing levels. All time clocks are equipped with redundancy backup in the event of a communication disruption.

Snapshot & Trend Analysis
 

• Daily Hours Reconciliation - comparison of time and attendance system to daily schedules
• Pay Period Reporting - measures overtime & agency usage as compared to year-to-date averages; pay period/pay period and year/year trending
• Quarterly Reporting - comprehensive portfolio of staffing performance in all areas including an executive summary -
• Reports for employees approaching overtime integrated with a list of alternate employees who are not yet nearing overtime
• Matrix of contributing factors to OT & agency (absenteeism, turnover, time-to-fill, FTE & compensation analyses, morale and management factors, etc.)
• Employee audits ensure that full-time employees maintain a minimum hours requirement (for benefits eligibility), as well as control the number of shifts worked by higher-paid per-diem employees

Schedule Optimization
Cambridge employs proprietary census driven scheduling technologies. We are in daily contact with Staffing Coordinators on-site at the facilities. Communication is a key component in our accurate diagnosis of problems and implementation of quick and effective solutions. Our powerful technology combines with training and coaching to produce scheduling results far superior to industry standards.

Staffing Services
The challenge of recruiting and retaining Healthcare staff can overwhelm in-house human resource professionals and devastate patient care and profitability drivers such as vacancy rates and overtime. From Administrators to Nurses, our recruitment expertise gives you the peace of mind that comes with having the right staff, and our retention programs lower costs and improve morale.

Recruitment
Cambridge Quality Care recruitment begins with a thorough understanding of your geographic and demographic realities. We then cast a targeted recruitment net through local, national & on-line resources. From traditional media to conducting our own Certified Nursing Assistants classes, we draw on strategic resources to properly staff your facility. Our seasoned recruitment specialists:

• Manage all aspects of advertising from ad design and placement to budgeting and cost control
• Negotiate discounted pricing with publishers and on-line vendors
• Field and track applicant responses and schedule interviews with qualified applicants
• Conduct background and reference checks, license verification and drug testing

We believe in providing full visibility into the recruitment process. Our clients receive dynamic time-to-fill assessments and aggressive strategies for low response positions.

Retention

The national turnover rate is reported to be 71.7 percent for CNAs and almost 50 percent for LPNs and RNs . Monitoring the satisfaction and tenure of existing employees is critical. Cambridge Quality Care manages turnover through:

• Employee Recognition initiatives
• Staff Development programs
•  Leadership Training for department heads, supervisors and administrators
• Career advancement opportunities

Cambridge also employs veteran employee relations professionals who conduct regular meetings and surveys to solicit employee opinions and gauge sentiment on all levels. Finally, we carry out difficult to obtain exit interviews with employees who leave the facility.

Competitive Wage Scale Analysis
We regularly conduct market analyses to ensure that our salary structures attract and retain talented staff. Our refined survey techniques succeed in providing reliable and timely intelligence to our clients.
 

Interim & Temporary Staffing
Cambridge has national administrative interim placement services and temporary staffing agency relationships. We leverage our buying power with agencies and our 24/7 centralized scheduling office maximizes your opportunities for necessary staff even on short notice. In certain regions you can even take advantage of Cambridge’s own temporary nursing pool to fill gaps and act as a pipeline for permanent placement.

CamStaff 360Ú
Consulting For many organizations, the daily pressures of 24/7 staffing don’t allow the time and perspective necessary for analysis of systemic staffing problems. CamStaff 360Ú is a means of acquiring the proprietary analysis that Cambridge Quality Care has perfected over years in the healthcare staffing universe.

The CamStaff 360Ú is a comprehensive one-time staffing assessment that includes:

• Time & attendance data and trends
• Staffing schedules
• Interviews with administrative personnel and nursing staff
• Wage Scale Analysis specific to your area
• Recruitment, Retention and Vacancy metrics
• Hiring Practices review

When we’re through, you’ll have practical, actionable recommendations and measurable targets. You will also have the option of a training program for key personnel who will be responsible for critical improvements.

Whether you are an organization with in-house HR capabilities or just looking to test the waters of operational excellence, the program cost typically pays for itself in just a few months. And with our focus on maintaining budgets, you know the cost for the CamStaff 360Ú won’t be a penny over budget.